Legal

Refund & Cancellation Policy

Last updated: June 1, 2026 · Effective date: June 1, 2026

Short version: TaskWala is free for users — there's nothing to "refund" on the user side since reward points are earned, not purchased. Redemptions (gift vouchers, recharge) can't be reversed once processed, but we'll always fix our own mistakes. Businesses that pay for task campaigns can cancel or request a refund under the conditions below.

1. Overview

This Refund & Cancellation Policy explains how TaskWala Solution India ("TaskWala", "we", "us", "our") handles cancellation requests and refunds for both individual users and business clients using the platform at taskwalasolution.in.

This policy should be read together with our Terms & Conditions and Privacy Policy.

2. Scope of This Policy

TaskWala operates two distinct groups of users, and refund/cancellation terms differ for each:

  • Individual users: Use the platform for free to complete tasks and earn reward points. Users do not make any payment to TaskWala, so this section is primarily about redemption and cancellation of pending requests, not monetary refunds.
  • Business clients: Pay TaskWala to run task campaigns (app installs, reviews, etc.) with our user base. This section covers cancellation of a campaign and refund of unused campaign budget.

3. Reward Points — No Cash Refunds

Reward points earned on TaskWala are not a purchased product and have no cash value outside of TaskWala's redemption methods. As a result:

  • Reward points cannot be "refunded" for cash, since they were never purchased.
  • Reward points forfeited due to a confirmed Terms & Conditions violation (see our Prohibited Activities section) are not reinstated or refunded.
  • If TaskWala makes an error in crediting reward points (e.g., a verified task was under-credited), we will correct the balance once confirmed — this is a correction, not a refund.

4. Redemption Requests

  • You may cancel a redemption request only if it has not yet been processed. Once a gift voucher or mobile recharge has been sent, it cannot be cancelled or reversed.
  • To cancel a pending redemption, contact us immediately via Telegram, WhatsApp, or email with your redemption reference. We will do our best to stop processing if it hasn't already gone through.
  • Gift vouchers and recharges are fulfilled through third-party partners. Once issued, TaskWala has no ability to reverse or reissue a voucher unless the fault was demonstrably ours (see Section 5).

5. Failed or Incorrect Redemptions

5.1 If the mistake is yours

If a redemption fails or is misdirected because you provided an incorrect mobile number, email address, or other detail, TaskWala is not responsible for the resulting loss. We will try to help you resolve it with our redemption partner where possible, but reissuing the reward is not guaranteed and may not be free of cost.

5.2 If the mistake is ours

If a redemption fails, is delayed beyond the stated processing time, or is sent incorrectly due to an error on TaskWala's part, we will re-process the redemption or credit the equivalent reward points back to your rewards account at no cost to you, once verified.

6. Business Campaign Cancellations

  • A business client may cancel a task campaign before it goes live for a full refund of the campaign budget, minus any payment gateway processing fees already incurred.
  • Once a campaign has gone live and users have started completing tasks, the budget already consumed by verified, completed tasks is non-cancellable, since it represents reward points already earned by users.
  • The unused/remaining portion of the campaign budget can be cancelled and refunded, or applied as credit toward a future campaign, at the business's choice.
  • Cancellation requests must be submitted in writing via email or the contact form.

7. Business Campaign Refunds

  • Eligible for refund: Unused campaign budget after cancellation; payments made in error or duplicate; campaigns that TaskWala is unable to deliver as agreed due to a fault on our end.
  • Not eligible for refund: Budget already spent on verified, completed tasks; campaigns cancelled after completion; disputes over the quality of genuine user-submitted feedback (since TaskWala guarantees genuine engagement, not a specific rating or sentiment — see our Terms).
  • Approved refunds are processed back to the original payment method within 7–10 business days.

8. Non-Refundable Items

  • Reward points that have already been redeemed for a gift voucher or mobile recharge.
  • Reward points forfeited due to confirmed policy violations.
  • Campaign budget already consumed by verified, completed tasks.
  • Payment gateway or third-party processing fees, once incurred.

9. How to Request a Cancellation or Refund

To request a cancellation or refund, contact us with your account details (for users) or business/campaign ID (for business clients):

10. Processing Time

  • Redemption cancellation requests (if not yet processed): resolved within 24 hours.
  • Correction of TaskWala's own redemption errors: resolved within 3–5 business days.
  • Business campaign cancellation confirmation: within 2 business days.
  • Approved business refunds: 7–10 business days to reflect in the original payment method, depending on the payment gateway or bank.

Security reminder: TaskWala will never ask for your OTP, password, or bank PIN to process a refund or cancellation — on Telegram, WhatsApp, email, or anywhere else. If someone contacts you claiming this is required, it's a scam. Report it to us immediately.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated via our Telegram channel or in-app notification at least 7 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For any refund or cancellation questions: